Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscription Policy
When you purchase a subscription, you’re signing up for automatic repeat deliveries based on the duration and frequency you select.
Billing & Payment
Your payment method will be stored securely and automatically charged for each recurring delivery, unless you opt to prepay for the full subscription term.
You will receive a confirmation email with each charge and shipment. All charges are processed in accordance with your selected plan.
Auto-Renewals
Some subscriptions are set to auto-renew at the end of their term. You will be notified in advance of any upcoming renewal. If you do not wish to continue, simply cancel before the renewal date to avoid being charged again.
Managing or Canceling Your Subscription
You can cancel or change your subscription at any time — no questions asked.
Just click the link in your original order confirmation email, or log in to your account to manage your preferences. Changes made after your next billing date will apply to the following cycle.
For privacy reasons, the customer support team cannot directly access your subscription data to cancel an active plan. Subscriptions can be cancelled at any time, and are given a standard 3-day notice period with quick cancellation options provided.
Order Processing After Cancellation
Please note: if a subscription order has already been processed or shipped, it cannot be canceled or refunded. Canceling a subscription only stops future orders, not those already in motion.
Returns & Refunds
For return eligibility and refund conditions, please refer to our Returns Policy for full details.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Last Updated: May 1st, 2025